Contact Us

Have a question about our Shadowsocks servers, billing, or technical support? Reach out through any of the channels below and our team will get back to you as soon as possible.

Email

Best for detailed questions, billing issues, and technical support tickets.

[email protected]

Telegram

Fastest way to get quick answers and follow our service announcements.

Open Telegram

Facebook

Follow our page for updates, tips, and community discussions.

Visit Facebook

Before You Contact Us

To help us assist you faster, please include the following information in your message whenever possible:

  • Your account email or username (if you already have an account).
  • The Shadowsocks variant you are using (Libev, R, GO, OBFS HTTP, or OBFS TLS).
  • The server location you selected (for example, Singapore or United States).
  • A brief description of the issue, including any error messages you see.
  • The device and client app you are using (Android, iOS, Windows, macOS, or Linux).

Providing these details upfront helps us identify the problem quickly and reduces back-and-forth messages.

Response Time

We typically respond to emails within 24 hours on business days. Telegram messages are usually answered faster during working hours. For urgent service-related issues, Telegram is the quickest channel to reach us.

If you do not receive a reply within the expected time, please check your spam folder before sending a follow-up message. Occasionally, email providers filter our responses by mistake.

What We Can Help With

We are happy to help with questions related to server setup, connection issues, client app configuration, billing, and general information about our Shadowsocks services. Our team can also assist you in choosing the right server location or variant based on your needs.

For issues that are outside the scope of our service, such as problems with a third-party website or app, we may not be able to provide direct assistance. However, we will do our best to point you in the right direction.